Privacy Policy
Home From Hospital Care
1. Introduction
Home From Hospital Care is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, or support programmes.
We ensure that any personal information we collect is handled securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. Who We Are
Home From Hospital Care is a charitable organisation based in the West Midlands dedicated to supporting individuals through community projects, wellbeing initiatives, and practical assistance.
If you have any questions regarding this policy or how your information is used, you can contact us at:
Email: ben.price@home-from-hospital-care.org.uk
Address: West Midlands House, Gipsy Lane, Willenhall, WV13 2HA
3. Information We Collect
We may collect and process the following information:
- Name and contact details (such as phone number and email address)
- Address or postcode
- Information provided through enquiry or referral forms
- Details relating to support requests
- Any information voluntarily shared with us when contacting our team
We only collect information that is necessary to provide support, respond to enquiries, or deliver our services.
4. How We Use Your Information
We use the information we collect to:
- Respond to support requests or enquiries
- Provide information about our services and projects
- Contact you regarding support or referrals
- Improve the services we provide
- Meet legal or funding reporting requirements
Your personal information will only be used for the purpose for which it was collected.
5. Sharing Your Information
We will never sell your personal information.
Your information may be shared with trusted partners or organisations only where necessary to provide support or services, and only where appropriate safeguards are in place.
Examples may include:
- Partner organisations delivering joint projects
- Healthcare or community services where referrals are appropriate
- Funders where anonymised reporting may be required
6. How We Protect Your Data
We take appropriate security measures to protect your personal information from loss, misuse, or unauthorised access. Access to personal information is restricted to authorised staff and volunteers who require it to perform their role.
7. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data where appropriate
- Object to the processing of your personal data in certain circumstances
To exercise any of these rights, please contact us using the details above.
8. Cookies
Our website may use cookies to improve user experience and understand how visitors interact with our website. Cookies do not collect personally identifiable information unless voluntarily provided by you.
You can control or disable cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be published on this page.